Enterprise Service Management

At Shiksha, we understand what businesses need to get up and running swiftly. Hence, Shiksha Infotech offers a unique blend of experience to the ServiceNow space which includes, Development, Manages Services, Deployment and Management Consulting.

Managed Services:

Managing and maintaining ServiceNow requires a commitment of time, effort and resource. Managed services gives you 24x7 access to expert technicians, tools and processes that can be both difficult and costly to resource on your own. Our Managed Service Practice embodies years of hands-on experience in a variety of technologies. Shiksha Infotech provides a full range of Managed Services specifically designed for the ServiceNow platform. We tailor our service to suit any size and type of business and effectively complement your Service Delivery capability. We can provide Managed Services that meet any requirement and budget: from simple call logging and resolution, through to full management of ServiceNow issues and interfaces. By outsourcing management of ServiceNow to Shiksha Infotech you will have complete confidence that it is being operated and maintained by a dedicated team of qualified and experienced ServiceNow professionals.

Deployment Services:

Effectively Deploy Your Solution with the help of ShikshaInfotech’s Expertise. The key to a successful ServiceNow implementation is based on our experience, using a proven methodology and working closely in partnership with each client. We identify your unique needs and use that understanding to help you quickly extract maximum value from the ServiceNow platform and set the scene for future enhancements.

Application development & deployment:

With ServiceNow’s CreateNow application, drag and drop form development and workflow automation simplify the application development process while maintaining the flexibility and power that is so critical for developers. Shiksha infotech is has excellent experience in reating web and mobile cloud applications to support business process has never been easier. And integrating with other applications and databases, powered by Orchestration. We can deliver a complete end-to-end solution.

Management Consulting:

ServiceNow is changing the way people work. With a service-orientation toward the activities, tasks and processes that make up day-to-day work life, we at Shiksha Infotech help the modern enterprise operate faster and be more scalable than ever before.

Rapidly implement your business requirements along best practices to maximize your service management investments.

Our consultancy services deliver guaranteed results in the shortest time. This applies to organisations new to ServiceNow, those looking to optimise an existing deployment or extending the reach of ServiceNow.

Shiksha Infotech’s teams of experts work across functional and organizational boundaries to improve your organization's growth and profitability and we will guide you the right ServiceNow investments. Shiksha Infotech also provides proven execution capabilities. We deliver three critical elements to every project: fact-based objectivity, spirited collaboration, and sustainable results.

Shiksha Infotech provides expert services in implementing the BMC Remedy ITSM Suite.

We combine traditional service management best practice with mobility, socially aware and collaborative technologies to produce innovative service management solutions. These not only engage business users in a more effective way but also positively transform key IT performance indicators.

Consulting Services:

Shiksha Infotech’s consulting services can provide the knowledge, tools, and services you need to improve your system’s performance, speed results, and lower risk. From implementation and integration to business process improvement and system optimization, you gain the advantage of our deep Remedy ITSM experience. We have strong network in the overall BMC Remedy arena which allows us to scale faster in case of urgent requirements.

Implement remedy ITSM with smart I.T

Transforming IT starts with a smarter service desk. IT Service Management offers an amazing user experience to intelligently manage your IT services. Along with a radically redesigned interface, it offers powerful self-help tools, automated processes, comprehensive asset management, and much more.

Remedy ITSM Consulting Services:

Transformation of Legacy Service Desks.

Independent Proposal Evaluations

OnDemand or On Premise

Analysis & Design Workshops

Customizations and Configurations

3rd Party Integrations

Data Migration & Population

Project Management

Go Live Assistance

BMC Remedy ITSM Administration Services:

Shiksha Infotech BMC Remedy ITSM Administration Service is designed to handle ongoing administration and maintenance of BMC Remedy ITSM applications running in organization. Our BMC Remedy ITSM experts administer the application. Your IT resources use BMC Remedy ITSM solutions without any worries of implementing, administering, and maintaining them.